Shipping policy

Shipping & Delivery Policy

At Prestige London, every order is prepared with care to ensure your candles arrive beautifully presented and ready to enjoy.

United Kingdom Delivery

We currently offer the following UK delivery options:

Standard UK Delivery — £3.99
Estimated delivery: 3–5 business days.

Express UK Delivery — £6.99
Estimated delivery: 1–2 business days.

Complimentary UK Delivery
Enjoy complimentary standard delivery on orders of £45 or more.

Delivery estimates are not guaranteed and may be affected by courier delays, bank holidays or circumstances outside our control.

Order Processing

Orders are carefully prepared and packaged before dispatch. You will receive a confirmation email when your order is placed and a dispatch notification when your order is on its way.

Delivery estimates shown at checkout may not include order preparation time.

International Delivery

International delivery options, charges and estimated delivery times are displayed at checkout where shipping is available to your destination.

International orders may be subject to customs duties, import taxes or local handling charges. Any applicable charges will be explained at checkout where available or may be collected by the relevant authorities or carrier.

Delivery Issues

If your order arrives damaged, is incorrect or does not arrive as expected, please contact us at admin@prestigecandles.co.uk so we can investigate and assist.

Your statutory consumer rights remain unaffected.